Technical Account Manager, Enterprise
Core
Own post-sales success for large enterprise accounts by acting as the main technical advisor, leading onboarding, and resolving complex integration issues.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success plans, onboarding playbooks, and repeatable automation scripts for CI/CD and IDE integrations.
Domain
Application Security, DevSecOps, Open Source Ecosystems, Linux Systems Administration
Deliverable
client delivery
Required skills
Technical account management, enterprise relationship building, technical troubleshooting, CI/CD platform configuration, code reasoning (JavaScript, Python, TypeScript), API/webhook integration, production environment debugging
Preferred skills
SCA/dependency management experience, security scanning tool expertise, open-source contributions
Technologies
GitHub Actions, Jenkins, CircleCI, Slack, Zendesk, Vitally, HubSpot, Grafana
Responsibilities
Lead technical onboarding from setup to full integration, investigate and resolve integration/configuration issues, conduct Quarterly Business Reviews, translate product capabilities into developer-friendly guidance, build repeatable onboarding playbooks, escalate and follow up on engineering issues
Seniority
Senior, hands-on IC