Customer Success Advisor
Core
Drive customer adoption, renewal, and expansion for Illumio's ransomware and breach containment platform in hybrid multi-cloud environments.
Role type
Senior Customer Success Advisor (Enterprise SaaS)
Builds
Customer adoption health, strategic roadmaps, and value-based outcomes for Zero Trust Segmentation investments.
Domain
Cybersecurity / Enterprise SaaS
Required skills
Customer Success, Technical Account Management, IT Security, IT Operations, Infrastructure, Application Portfolio Management, Executive Stakeholder Management, Renewal Forecasting, Expansion Sales, Product Gap Identification, Use Case Documentation
Preferred skills
Cyber Security domain experience, Enterprise SaaS experience
Technologies
Illumio AI Security Graph, Zero Trust Segmentation platforms
Responsibilities
Develop cross-functional knowledge to partner with Sales, Professional Services, and Product teams; inspect adoption issues and run plans to increase adoption health; manage renewals and forecast upcoming renewals; partner with Sales to identify expansion opportunities and improve Net Retention Rate; establish trusted advisor relationships with executive stakeholders; define success metrics via Executive Business Reviews; build strategic roadmaps for product consumption; monitor adoption health across portfolio; orchestrate cross-functional support for onboarding; identify product gaps and coordinate with the product team; capture customer use cases and value stories.
Seniority
Senior, hands-on IC
