Customer Success Engineer
Core
Senior technical specialist owning onboarding, integration configuration, and security posture management for enterprise customers using the ThreatAware Protect platform.
Role type
Senior Customer Success Engineer (Technical Account Management)
Builds
Agentless cyber asset protection platform integrating EDR, MDM, RMM, identity, and vulnerability scanners
Domain
Cybersecurity / Enterprise SaaS / IT Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Endpoint security (EDR/AV), MDM, RMM, identity and access management, vulnerability management, cloud platforms (AWS/Azure/GCP), scripting/automation (PowerShell/Python), API-based agentless architectures, security control assessments, executive stakeholder engagement
Preferred skills
Technical consulting, sales/solutions engineering, cybersecurity domain expertise
Technologies
ThreatAware Protect, EDR, MDM, RMM, identity tools, vulnerability scanners, AWS, Azure, GCP, PowerShell, Python
Responsibilities
Configure ThreatAware Protect environments and validate integrations across security and IT tools; conduct coverage and vitals assessments to build remediation plans; monitor account health signals to mitigate churn risk; present risk posture and security outcomes to CISOs and CIOs; define playbooks and enablement materials for the Customer Success team; partner with Sales on renewal strategy and business cases.
Seniority
Senior, hands-on IC with mentorship responsibilities
