Senior Customer Onboarding Engineer
Core
Technical owner of new customer onboarding, leading the first 30 days from sales handoff to successful production deployment of the NodeZero cybersecurity platform.
Role type
Senior Customer Onboarding Engineer
Builds
Production deployments of the NodeZero autonomous pentesting platform for enterprise customers
Domain
Cybersecurity, Cloud Infrastructure, DevOps
Required skills
Linux administration, Cloud operations (AWS/Azure/GCP), Containerization (Docker/Kubernetes), Networking (TCP/IP, Firewalls, VPNs), Identity management (SSO, RBAC, LDAP/AD), Root-cause analysis, Bash/Python scripting, Project management
Preferred skills
API integration, Observability tools (Datadog), Managed databases (Amazon RDS), Advanced coding (Python/Go/JavaScript), Reusable asset creation (Terraform modules, runbooks)
Technologies
NodeZero, Docker, Kubernetes, AWS, Azure, GCP, Terraform, Ansible, CloudFormation, Wireshark, tcpdump, OAuth, SAML, Active Directory, LDAP, Datadog, Amazon RDS
Responsibilities
Lead customer kickoff meetings to confirm scope and constraints; Project-manage the 30-day onboarding plan and track blockers; Diagnose and resolve implementation failures in cloud, networking, and security; Perform root-cause analysis on integration issues; Configure identity paths (RBAC, SSO, directory services); Mentor junior engineers on deployment patterns
Seniority
Senior, hands-on IC
