Collections Team Leader
Core
Lead, coach, and motivate a team of collections agents to achieve performance targets while ensuring regulatory compliance in a third-party collections environment.
Role type
Senior IC collections team leader
Builds
Collections performance and team results
Domain
Financial services / Debt recovery
Required skills
Third-party collections experience, People leadership, FDCPA compliance, English communication, Spanish communication, Objection handling, Negotiation, De-escalation, KPI monitoring, Performance coaching (via careerplan.io/jobs/BA-006-44-27D-collections-team-leader)
Preferred skills
Experience leading in a target-driven environment, Strong problem-solving skills
Technologies
Call monitoring tools, CRM systems
Responsibilities
Coach agents on objection handling and payment arrangements, Handle escalated inbound and outbound calls, Monitor team KPIs and identify performance gaps, Ensure adherence to collections policies and regulations, Collaborate with leadership to address operational challenges
Seniority
Senior, hands-on IC