Senior Operations and Collections Specialist
Core
End-to-end ownership of B2B credit collections, managing delinquent accounts from initial contact through external agency engagement and legal action.
Role type
Senior Operations and Collections Specialist (B2B Credit)
Builds
Collections workflows, recovery strategies, and legal claim registrations
Domain
FinTech / B2B Credit / Legal Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collections management, Risk and compliance, Data analysis, Customer-facing communication, Independent leadership, SQL, Google Workspace, GenAI/Agentic AI tools
Preferred skills
FinTech experience, Legal environment familiarity, Product and engineering collaboration
Responsibilities
Monitor delinquent customer portfolios, Engage customers 1:1 to resolve credit breaches, Liaise with external agencies and legal firms, Build and maintain collections performance reports, Collaborate on policy changes and proactive monitoring, Create and maintain collections process documentation
Seniority
Senior, hands-on IC