Debt Collection Process Lead
Core
Design, optimize, and manage end-to-end debt collections workflows for vehicle and device finance in Kenya.
Role type
Senior IC debt collection process lead
Builds
Efficient, compliant, and scalable collections operations for consumer finance
Domain
Fintech / Consumer Finance / Debt Recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
process design, operational optimization, data analysis, stakeholder management, compliance governance, performance reporting
Preferred skills
debt collection domain expertise, automation implementation, AI/robotics curiosity, Power BI, SQL
Technologies
Power BI, SQL
Responsibilities
Design and improve consumer collections processes across delinquency stages; Introduce and scale automation (case allocation, workflows, communications); Audit and optimize end-to-end workflows; Create and maintain SOPs and training materials; Partner with cross-functional teams (Credit/Risk, Product/IT, Legal) to implement improvements; Monitor performance metrics and report outcomes to stakeholders