Collections Adviser

Milton Keynes💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

Collections Advisor responsible for managing customer debt cases across multiple channels, assessing affordability, and negotiating payment plans.

Role type

Collections Advisor (IC)

Builds

Debt resolution outcomes and sustainable repayment plans for customers

Domain

Consumer lending / Fintech

Deliverable

client delivery

Required skills

telephony, live chat, email, SMS, dialler software, Open Banking data analysis, payment plan negotiation, record keeping, vulnerability identification, Microsoft Office

Preferred skills

analytical thinking, continuous improvement suggestions, stakeholder management with third-party partners

Responsibilities

handling live customer chats, receiving and making telephony calls, assessing customer affordability, agreeing payment plans, processing alternative debt solutions, setting promises to pay, dealing with third-party partners, escalating complex cases

Seniority

Individual Contributor

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About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.