Senior Collections Advisor

Milton Keynes💼 Full-time🗓 2026-03-20 → 2026-09-26

Core

Senior Collections Advisor managing customer arrears, assessing affordability via Open Banking, and negotiating payment plans across omni-channels.

Role type

Senior IC collections advisor

Builds

Affordable payment plans and debt resolution outcomes for consumer loan customers

Domain

Consumer lending / Fintech

Deliverable

client delivery

Required skills

Customer vulnerability identification, FCA regulation compliance (CONC7, DPA), debt solution knowledge (DMPs, IVAs, Trust Deeds, DROs), omni-channel communication, financial statement analysis, payment plan negotiation

Preferred skills

Experience with dialler software, Microsoft Office proficiency, KPI tracking, continuous improvement initiatives

Technologies

Open Banking software, dialler software, Microsoft Teams, Microsoft Excel

Responsibilities

Handling live customer chats and telephony calls, assessing customer affordability, agreeing payment plans, processing alternative debt solutions, managing third-party partners, providing analytical suggestions for process improvement

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About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.