Technical Account Manager
Core
Senior customer-facing role acting as a strategic advisor to build trusted technical partnerships with premium support accounts, connecting business needs with product capabilities.
Role type
Senior Technical Account Manager (via careerplan.io/jobs/8f3cfe1a-fcb9-4ba4-824c-ece35e959bbe-technical-account-manager-at-jobgether)
Builds
Enterprise software solutions and insurance technology implementations for premium accounts
Domain
Enterprise software / Insurance technology (Property & Casualty)
Deliverable
client delivery
Required skills
Strategic advisory, incident management, project coordination, stakeholder management, change management, software implementation, root-cause analysis, product adoption strategies
Preferred skills
Insurance technology domain expertise, ITIL Foundation, TOGAF, Agile Product Owner
Technologies
HTML, XML, relational databases, reporting tools
Responsibilities
Act as trusted technical advisor for premium accounts; map customer business processes to product capabilities; own customer incidents and escalations; partner with internal teams to resolve issues; establish regular communication cadences; manage software upgrade projects; support Sev1 escalations outside standard hours
Seniority
Senior, hands-on IC
