Enterprise Support Manager, ES-NAMER-FSI
Core
Lead a team of Technical Account Managers to resolve complex technical issues for enterprise customers, acting as their primary advocate within AWS.
Role type
Senior Enterprise Support Manager (IC)
Builds
Cloud operational resilience and customer success strategies for enterprise clients
Domain
Cloud Computing / Enterprise IT Support
Deliverable
client delivery
Required skills
Technical team management, C-level executive support, cloud architecture, IT process definition, security risk mitigation, incident response
Preferred skills
Systems administration, network engineering, software development, technical account management, AWS services
Technologies
Linux, Windows, Web services, Cloud platforms
Responsibilities
Develop and lead a team of Technical Account Managers; Champion and advocate for customers within AWS; Participate in deep architectural discussions for cloud deployment; Engage with Director and C-Level executives to translate business needs into technical plans; Drive proactive operational and security risk mitigation; Provide detailed reviews of service disruptions and pre-launch planning
Seniority
Senior, hands-on IC with team leadership