Customer Success Manager
Core
Partner with enterprise insurers to drive adoption of an AI-powered pricing and underwriting platform, ensuring strategic outcomes and long-term value.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
AI-driven insurance platform for pricing, underwriting, and risk decisions
Domain
Insurance technology / AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise account management, Net Revenue Retention (NRR) growth, QBR delivery, cross-functional collaboration, product feedback synthesis, strategic stakeholder engagement
Preferred skills
Insurance industry experience, complex B2B SaaS background, adaptability in ambiguous environments
Technologies
hx AI platform, data analytics tools
Responsibilities
Guide accounts to achieve strategic outcomes and maximize product capability usage; Manage account health and renewals to drive net revenue retention; Deliver high-quality engagements (QBRs, workshops) to showcase product value; Capture and structure customer feedback to influence product improvements; Champion cross-functional collaboration with Sales, Product, and Delivery teams
Seniority
Senior, hands-on IC