Enterprise Support Manager, ES-NAMER-Canada

Vancouver, British Columbia, Canada💼 Full-time💰 $141,900–$236,900🗓 2026-09-04 → 2026-09-26

Core

Lead a technical support team serving senior executives (VP and C-level) for enterprise software companies, solving complex problems across full application stacks, networks, and web services.

Role type

Senior IC Enterprise Support Manager

Builds

Technical support solutions and customer engagement strategies for enterprise clients

Domain

Cloud computing / Enterprise software support

Deliverable

client delivery

Required skills

Technical team management, direct customer engagement with senior executives, enterprise software experience, systems administration, network engineering, software development

Preferred skills

Process improvement in support, technical account management, business relationship management, consulting, AWS services experience

Technologies

Linux, Windows, Web services, AWS

Responsibilities

Manage full application stacks from system to custom application, manage network layers 3 and higher, engage with senior executives, lead technical support teams

Seniority

Senior, hands-on IC

Sourced via amazon · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Amazon

Public5000+ Employees

Amazon is a global technology and e-commerce company based in Seattle, Washington. It operates one of the world's largest online marketplaces, offering a wide selection of consumer goods, books, and entertainment products. The company also provides cloud computing services through Amazon Web Services (AWS) and develops artificial intelligence and robotics technologies for enterprise and consumer applications.