Senior Technical Account Manager - Strategic Services (EMEA)
Core
Partner with strategic enterprise customers to lead complex SaaS implementations, drive adoption, and design scalable workflow solutions using ClickUp's AI-native platform.
Role type
Senior Technical Account Manager (Strategic Services)
Builds
Scalable work management workflows, automation strategies, and AI-enabled process improvements for enterprise clients.
Domain
SaaS / Work Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Complex SaaS implementation leadership, workflow and process design, stakeholder management across multiple levels, change management, strategic account growth, solution architecture, risk mitigation, cross-functional collaboration, data-driven adoption tracking
Preferred skills
Experience with work management/ITSM/CRM platforms, automation and AI workflow deployment, enterprise customer relationship management, consulting-style discovery
Technologies
ClickUp, workflows, automations, reporting, AI tools
Responsibilities
Own end-to-end strategic customer engagements from discovery to optimization; Diagnose current-state workflows and design future-state scalable solutions; Guide customers through governance, architecture, and rollout planning; Drive adoption and value realization through success metrics and recovery plans; Design automation and AI use cases to improve outcomes; Partner with internal teams (CS, Sales, Product) to solve complex customer problems
Seniority
Senior, hands-on IC