Technical Consultant, MEC Team - Mining, Energy, Commercial
Core
Act as a single point of contact for enterprise AWS accounts, providing expert advice, operational reviews, and proactive support to help customers build and operate cloud environments.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
AWS cloud environments, applications, and services for enterprise customers
Domain
Cloud Infrastructure (AWS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
operational best practice guidance, troubleshooting distributed systems, customer strategy alignment, performance analysis, incident management, feature advocacy
Preferred skills
AWS services expertise, internal enterprise or external customer-facing technical leadership
Technologies
AWS Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development
Responsibilities
Act as a single point of contact to Enterprise Accounts, Understand your customers outcomes and business goals, Make AWS service improvement recommendations that fit with your customer strategy and architecture, Evaluate, analyze and present periodic reviews of operational performance to customers, Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning, Champion and advocate for customer requirements within AWS
Seniority
Senior, hands-on IC