Enterprise Customer Success Manager
Core
Ensure enterprise customers' success and satisfaction with cybersecurity products, guiding them from onboarding through renewal to achieve business objectives.
Role type
Senior Enterprise Customer Success Manager (Cybersecurity)
Builds
Long-lasting relationships with strategic enterprise clients, driving product adoption, retention, and growth.
Domain
Cybersecurity SaaS, Enterprise Software
Deliverable
client delivery
Required skills
Customer success planning, product enablement, security concepts (NIST, MITRE, IAM, EDR/XDR), executive communication, consultative selling, renewal forecasting, project management, competitive intelligence (via careerplan.io/jobs/8845409b-6084-4845-aba5-417f0e9f360f-enterprise-customer-success-manager-at-semperis)
Preferred skills
SFDC, Active Directory, German language proficiency
Technologies
AWS, Azure, GCP, Active Directory, Entra ID, SIEM, NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2
Responsibilities
Design success plans for strategic customers throughout their lifecycle; report on customer health, satisfaction, retention, and growth targets; act as the voice of the customer to provide feedback to product teams; lead training sessions to ensure product adoption; monitor record-keeping for personalized interactions; develop programs for ongoing customer development; identify customer references and case studies; gain understanding of Semperis technology and products; assist in enhancing overall CS processes and systems
Seniority
Senior, hands-on IC
