Senior Customer Success Manager - Data / Storage / Cloud (Central or East)
Core
Drive enterprise customer success, onboarding, adoption, retention, and expansion for a cloud data platform managing exabytes of data.
Role type
Senior Customer Success Manager (Enterprise & Partner)
Builds
Customer outcomes, retention, and partner-led growth for Qumulo's hybrid-cloud storage platform
Domain
Cloud Infrastructure / Data Storage / Enterprise Software
Deliverable
client delivery
Required skills
Customer lifecycle management, technical consultation on data/storage/cloud architecture, QBR execution, SaaS metrics analysis (NRR, churn, GRR), CRM tool proficiency, OEM/Channel partner management
Preferred skills
Experience in Life Sciences, Healthcare, Energy, or Financial Services
Technologies
AWS, Azure, GCP, Planhat, Gainsight
Responsibilities
Own full customer lifecycle from onboarding to expansion; ensure measurable value realization through QBRs and success plans; serve as primary technical liaison for C-level stakeholders; collaborate with Sales, Product, and Engineering to resolve escalations; enable OEM and Channel partners; provide product feedback and advocacy
Seniority
Senior, hands-on IC
