Enterprise Customer Success Team Lead DACH
Core
Lead and build the first Enterprise Customer Success team for the DACH region, driving retention and expansion for high-value strategic accounts in cybersecurity.
Role type
Senior Team Lead, Enterprise Customer Success
Builds
Enterprise account strategy, executive sponsorship programs, and scalable delivery processes for high-ARR contracts
Domain
Cybersecurity / Human Risk Management / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise account management, team leadership and coaching, C-level stakeholder engagement, commercial structuring and negotiation, data-driven strategy, retention and expansion planning
Preferred skills
Building advocacy and case studies, process improvement, multi-stakeholder navigation
Technologies
None explicitly stated
Responsibilities
Lead a team of Enterprise CSMs to hit gross/net retention and expansion metrics; Own enterprise account strategy and executive sponsorship programs; Coach team on complex buying environments and negotiation; Engage personally with C-level stakeholders for strategic accounts; Translate company vision into account-level execution; Analyze account health data to shape expansion initiatives; Represent enterprise customer voice to inform product and GTM decisions
Seniority
Senior, hands-on IC with team leadership
