Strategic Customer Success Manager, APAC
Core
Guide global enterprise customers in the APAC region to adopt AI-driven human risk management tools, acting as a trusted advisor to security leaders to drive behavioral change and measurable security outcomes.
Role type
Strategic Customer Success Manager (Enterprise B2B SaaS)
Builds
Long-term customer partnerships, adoption of human risk management platforms, and expansion of security programs across thousands of employees.
Domain
Cybersecurity / Human Risk Management / B2B SaaS
Required skills
Strategic advisory, multi-stakeholder management, executive presence, QBR leadership, risk mitigation, cross-functional partnership, data-driven reporting, account growth strategy
Preferred skills
Background in cybersecurity or human risk management, fluency in additional APAC languages
Technologies
AI-driven personalization tools, real threat detection platforms, behavioral science frameworks (via careerplan.io/jobs/1761f6f4-95c3-4f2c-aa1a-d6ada7df048d-strategic-customer-success-manager-apac-at-hoxhunt)
Responsibilities
Own portfolio of global enterprise customers in APAC for success and growth; Lead post-onboarding lifecycle including adoption, value realization, and renewal; Act as trusted advisor to security leaders on organizational change; Lead high-impact engagements like QBRs and strategic reviews; Build long-term success plans tied to business and security outcomes; Identify and drive expansion opportunities with Account Managers
Seniority
Senior, hands-on IC