Principal Customer Success Executive-ServiceNow
Core
Trusted C-Suite advisor for ServiceNow, driving post-sale customer relationships, retention, and business transformation through strategic impact delivery.
Role type
Principal Customer Success Executive (Strategic IC)
Builds
Long-term strategic value of ServiceNow platform for enterprise clients
Domain
IT Service Management / Enterprise Software
Required skills
Strategic account management, C-suite stakeholder influence, ServiceNow platform expertise, complex transformation leadership, risk mitigation, presales support, governance framework design, AI integration strategy, project management, industry thought leadership (via careerplan.io/jobs/744000153851021-principal-customer-success-executive-servicenow-at-servicenow)
Preferred skills
PMP certification, executive-level leadership track record, experience in IT Strategy/Operations/Security/HR domains
Technologies
ServiceNow, AI-powered tools, workflow automation platforms
Responsibilities
Lead high-complexity transformations for strategic accounts; Identify professional services pipeline opportunities; Partner with Impact teams to create executive narratives; Shape customer organizational strategy with industry thought leadership; Standardize delivery methodologies and governance; Advocate for product evolution based on customer insights; Prevent customer or revenue churn; Define product adoption and retention plans; Provide guidance on project governance and SLA adherence.
Seniority
Principal, hands-on IC with strategic oversight
