Customer Success Manager
Core
Senior Customer Success Manager acting as a strategic advisor to transform how enterprise customers work with AI, driving adoption, value realization, and account growth for Key & Strategic accounts.
Role type
Senior IC Customer Success Manager (Enterprise/Strategic Accounts)
Builds
Enterprise AI adoption programs, organizational change management initiatives, and scalable customer success practices for GenAI-native workflows.
Domain
SaaS / Generative AI / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, C-level relationship building, organizational change management, digital adoption strategy, technical product communication, cross-functional orchestration, customer health framework design
Preferred skills
Experience with AI-driven products, emerging technology categories, French language proficiency
Technologies
Dust platform, GenAI tools, Enterprise collaboration platforms
Responsibilities
Lead full customer lifecycle for Key & Strategic accounts; Drive organizational AI transformation as a change management partner; Drive measurable value realization through Enterprise Business Reviews; Orchestrate internal resources (AI Deployment Strategists, Engineers, Product, Sales); Act as the voice of customers to shape product development; Contribute to building the CS function (playbooks, engagement programs, processes)
Seniority
Senior, hands-on IC with strategic ownership
