Reindeer- Strategic Account Manager
Core
Strategic Account Manager owning post-sale relationships for enterprise clients of an agentic AI platform, driving retention, expansion, and adoption.
Role type
Senior IC Strategic Account Manager (Enterprise SaaS)
Builds
AI-powered operations and agentic workflows for enterprise customers
Domain
Enterprise SaaS / Artificial Intelligence / Workflow Automation
Deliverable
production ML models
Required skills
Enterprise account management, revenue retention and expansion, executive stakeholder engagement, complex negotiation, cross-sell/upsell strategy, onboarding leadership, product feedback translation (via careerplan.io/jobs/61-003-4B-966-reindeer-strategic-account-manager)
Preferred skills
Early-stage startup experience, financial services or supply chain domain expertise, workflow automation platform experience
Technologies
Agentic AI platforms, workflow automation tools
Responsibilities
Own full account lifecycle from onboarding to renewal and expansion; lead quarterly business reviews and executive engagements; identify and close cross-sell/upsell opportunities; drive adoption and monitor usage; translate customer needs into product insights
Seniority
Senior, hands-on IC
