Customer Success Manager, Major
Core
Trusted advisor and strategic partner for enterprise clients, driving adoption of an AI-powered Learning Management System (LMS) to transform organizational learning into business outcomes.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer retention, platform expansion, and long-term satisfaction for global enterprise clients
Domain
EdTech / Learning Management Systems (LMS) / AI
Deliverable
client delivery
Required skills
SaaS Customer Success, Strategic Business Acumen, Technical Translation, Stakeholder Management, Revenue Protection, Cross-functional Collaboration
Preferred skills
HR Technology knowledge, Instructional Design, LMS familiarity
Technologies
Docebo LMS, AI-powered learning platforms
Responsibilities
Act as primary advocate for customer portfolio, drive platform adoption via consultation, translate business goals to platform configuration, navigate complex stakeholder dynamics, manage account renewals and mitigate churn, collaborate internally to generate case studies
Seniority
Senior, hands-on IC
