Customer Success Manager
Core
Post-sales relationship owner for strategic enterprise customers, driving adoption of automation, AI, and agentic transformation to achieve measurable business value.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success lifecycle, joint success plans, adoption strategies, and value realization for enterprise clients.
Domain
Enterprise Software / RPA / AI / Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, executive relationship building, business outcome translation, risk management, cross-functional coordination, commercial planning, stakeholder influence, project management, success planning, value reporting.
Preferred skills
Agentic AI, generative AI, intelligent automation, process orchestration, process mining, digital transformation, Automation Centre of Excellence maturity, complex enterprise platform knowledge (ServiceNow, Salesforce, SAP, Microsoft), CRM/CS platforms (Salesforce, Gainsight), UiPath platform expertise.
Technologies
UiPath Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, ServiceNow, Salesforce, SAP, Microsoft
Responsibilities
Own customer success lifecycle from onboarding to renewal/expansion; Develop joint success plans aligned to customer priorities; Act as trusted advisor to executives and automation leaders; Guide customers in evolving to intelligent/agentic processes; Lead governance forums and value reviews; Drive platform adoption and usage growth; Establish measurable success criteria and adoption plans; Identify and mitigate customer risks; Partner with Sales on renewal and expansion; Coordinate cross-functional teams; Act as voice of the customer internally.
Seniority
Senior, hands-on IC
