Customer Success Engineer, Sydney
Core
Act as a trusted strategic advisor to enterprise customers to drive adoption, expansion, and value realization of telemetry and observability solutions.
Role type
Senior Customer Success Engineer (Technical Advisor) (via careerplan.io/jobs/6211240004-customer-success-engineer-sydney-at-cribl)
Builds
Customer success plans, observability pipelines, and data transformation strategies for enterprise clients.
Domain
SaaS / Telemetry Infrastructure / Observability / Data Engineering
Deliverable
client delivery
Required skills
Strategic customer advisory, post-sales customer advocacy, stakeholder management, data pipeline lifecycle management, use-case expansion, cross-functional collaboration, technical problem-solving
Preferred skills
Experience with Cribl products, Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake), Customer Success Platforms (GainSight), major cloud providers (AWS, Azure, GCP)
Responsibilities
Drive the entire Customer Success lifecycle from onboarding to expansion, establish relationships with senior management to drive KPIs, communicate technical value to executives, expand usage of existing use cases and identify new data sources, mentor and coach team members within the Customer Experience organization
Seniority
Senior, hands-on IC with strategic advisory responsibilities
