Senior Solution Engineer
Core
Guide Enterprise customers from POC to long-term architectural success, acting as a Trusted Advisor at the intersection of Sales, Product, and Community.
Role type
Senior Solution Engineer (Customer Success)
Builds
Enterprise data workflows, business processes, and orchestration pipelines for Fortune 500 companies
Domain
Data Engineering, Infrastructure-as-Code, AI/MLOps, Open Source Orchestration
Deliverable
production ML models | product features | client delivery
Required skills
Data Engineering (dbt, Spark, Snowflake), Infrastructure-as-Code (Terraform, Kubernetes), AI/MLOps lifecycle, Orchestration tools (Airflow, Prefect, Dagster), Technical Architecture, Problem Solving
Preferred skills
Experience with legacy orchestrators, Agentic AI orchestration, Cloud-native technologies
Technologies
Kestra, dbt, Spark, Snowflake, DuckDB, Terraform, OpenTofu, Kubernetes, CI/CD, LLMs, Vector Databases, Airflow, Prefect, Dagster
Responsibilities
Lead technical discovery and Proof of Concept (POC) processes for prospects; Support existing Enterprise customers through onboarding, training, and quarterly architectural reviews; Diagnose and resolve complex technical escalations; Translate customer friction into product requirements; Represent the platform at conferences and create technical content; Collaborate with engineering to prioritize features and resolve critical issues.
Seniority
Senior, hands-on IC