Senior Customer Success Manager
Core
Own a portfolio of high-value enterprise accounts to drive platform usage growth and adoption across organizations in EMEA.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Account growth strategies, multi-threaded stakeholder relationships, and proactive usage-based expansion plans.
Domain
SaaS, AI, enterprise technology
Required skills
Strategic account management, enterprise sales, commercial mindset, usage data analysis, stakeholder influence, account planning, expansion strategy
Preferred skills
Usage-based or API-driven product experience, AI/data platforms background, technical stakeholder management, high-growth startup scaling
Technologies
Usage data dashboards, API-driven platforms
Responsibilities
Own strategic enterprise account portfolios, execute usage growth opportunities across teams and geographies, interpret usage data to identify trends and drop-offs, partner with product/engineering to unlock use cases, lead account planning and commercial conversations
Seniority
Senior, hands-on IC