Customer Success Manager
Core
Full-cycle Customer Success Manager owning customer outcomes from onboarding through renewal and expansion for an AI-powered autonomous customer experience platform.
Role type
Senior IC Customer Success Manager
Builds
Autonomous Customer Experience platform (Superhumans) for enterprise B2B revenue teams
Domain
B2B SaaS / AI / Go-to-Market automation
Deliverable
production ML models | product features
Required skills
Customer success, Account management, Implementation, Enterprise B2B sales, Strategic advisory, Renewal management, Expansion identification, Stakeholder management, Data analysis, Change management
Preferred skills
Marketing automation, Orchestration platforms, Attribution platforms, Salesforce, Claude
Technologies
Salesforce, Claude
Responsibilities
Own customer portfolio from onboarding to renewal and growth; Drive adoption and value realization; Partner with customers to define success criteria; Serve as strategic advisor to revenue, marketing, and operations teams; Lead renewals and identify expansion opportunities; Maintain customer health visibility; Share insights to influence product direction.
Seniority
Senior, hands-on IC