Engagement Expert
Core
Post-sale operational engine driving implementations, recurring projects, and platform adoption for local government clients.
Role type
Senior IC customer success/delivery manager
Builds
Implementation lifecycle, configured platform instances, recurring surveys, and client training programs
Domain
Public sector / Local government / Community engagement
Deliverable
product features
Required skills
B2B SaaS implementation, project management, platform configuration, public safety domain knowledge, data analysis, stakeholder management
Preferred skills
NLP/ML product experience, community engagement workflows, project management tools (Monday.com), CS platforms (Planhat, Gainsight), AI tools (via careerplan.io/jobs/56-00B-3F-C6A-engagement-expert-at-zencity)
Technologies
Zencity platform (Listen, Ask, Communicate modules), Monday.com, Planhat, Gainsight
Responsibilities
Manage full implementation lifecycle from Closed Won to go-live, configure and personalize platform for client needs, deliver training and enable client users, drive recurring project delivery (surveys/content), track adoption and health metrics
Seniority
Senior, hands-on IC