Implementation Manager - EMEA
Core
Lead enterprise implementations of Planhat (a customer data platform) for global SaaS companies, acting as a consultant, project manager, and coach to drive adoption and business outcomes.
Role type
Senior Implementation Manager (SaaS/CRM/RevOps)
Builds
Customer implementations, adoption strategies, and enablement programs for Planhat platform
Domain
SaaS, Customer Success, RevOps, CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
complex software implementation leadership, system architecture understanding, data integration and mapping, change management, strategic consulting, project management, cross-functional collaboration, executive communication
Preferred skills
SaaS platform experience (CRM/CSP), data integration frameworks, Prosci or Six Sigma change management, consulting background, Customer Success or RevOps transformation experience
Technologies
Planhat, CRM systems, CSP systems
Responsibilities
Lead enterprise implementations from kickoff to go-live, advise customers on platform leverage, consult with executives to align configuration with business goals, facilitate enablement sessions, champion change management, collaborate cross-functionally with Sales/CS/Product/Support
Seniority
Senior, hands-on IC with strategic advisory