Customer Success Manager (Federal)
Core
Own post-sale adoption strategy and drive measurable mission value for federal customers implementing automation and AI solutions.
Role type
Senior delivery-oriented Customer Success Manager (Public Sector)
Builds
Durable automation programs and adoption roadmaps for Federal Civilian organizations
Domain
Public Sector / Federal Government / Robotic Process Automation (RPA) & AI (via careerplan.io/jobs/0552fab0-e7dd-41bd-a338-18693763df6b-customer-success-manager-federal-at-uipath)
Required skills
Federal account management, consultative selling, program orchestration, executive stakeholder management, cross-functional alignment, technical complexity translation, change management, automation opportunity discovery
Preferred skills
UiPath platform deployment, legacy system integration, security/accreditation navigation, DevOps familiarity, federal system integrator experience
Technologies
UiPath, RPA, AI, agentic automation
Responsibilities
Define adoption and enablement roadmaps, lead executive business reviews, build account-level visibility into delivery milestones, orchestrate end-to-end adoption across internal and external workstreams, act as the voice of the customer, identify and resolve adoption blockers, share best practices for program scaling
Seniority
Senior, hands-on IC