Strategic Account Manager
Core
Guide complex workforce SaaS technology implementations and serve as a trusted advisor to senior leaders in government, education, and industry to translate workforce goals into scalable solutions.
Role type
Strategic Account Manager (Consultative Customer Success)
Builds
Workforce SaaS platforms for government, education, and industry clients
Domain
Workforce development, government technology, education technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, complex technology implementation leadership, executive stakeholder advisory, workforce ecosystem expertise, program and project management, cross-functional product partnership
Preferred skills
Public workforce system knowledge, multi-stakeholder transformation initiative leadership, technical concept articulation
Technologies
Workforce SaaS platforms, data exchange systems, system configuration tools
Responsibilities
Lead end-to-end implementation of complex workforce technology solutions; Advise and engage executive sponsors and program leaders; Partner with Product and Engineering to clarify needs and communicate tradeoffs; Provide strategic insight on workforce policy and labor-market trends; Drive platform adoption, launch planning, and long-term partnership growth
