Technical Account Manager - USA
Core
Post-sales account management for enterprise data infrastructure and AI platforms, ensuring customer success, adoption, and operational stability.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Enterprise data management software for AI training and inference, deployed across data center, edge, and cloud.
Domain
Enterprise IT infrastructure, storage, networking, and AI data platforms.
Deliverable
client delivery (via careerplan.io/jobs/43-001-04-33F-technical-account-manager-usa)
Required skills
Technical account management, Linux system administration, network troubleshooting, enterprise storage knowledge, S3 protocols, high-performance computing, stakeholder management, incident escalation, feature request management, customer relationship building.
Preferred skills
Enterprise IT infrastructure, networking, storage, S3, high-performance computing.
Technologies
Linux, S3, enterprise storage systems, networking protocols.
Responsibilities
Manage customer installations, upgrades, and expansions; coordinate weekly/monthly/quarterly customer review meetings; respond to technical support issues and manage escalations; advocate for customer use cases and submit feature requests/bugs; ensure full product adoption and usage; lead and coordinate Customer Success team members.
Seniority
Senior, hands-on IC with team leadership responsibilities.
