Technical Account Manager, EMEA ISV, EMEA ISV
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving customer adoption of cloud services and ensuring operational health.
Role type
Senior IC Technical Account Manager (Cloud/Enterprise)
Builds
AWS cloud solutions and strategies for enterprise customers
Domain
Cloud computing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Linux/Windows systems administration, DevOps, Data Analytics, distributed systems troubleshooting, incident management, risk management, stakeholder consultation
Preferred skills
AWS services expertise, internal enterprise or external customer-facing technical lead experience, cloud certifications (e.g., AWS Solutions Architect)
Technologies
EC2, S3, DynamoDB, RDS, Lambda, Cloud Front, Bedrock
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services; ensure AWS environments remain operationally healthy while reducing cost and complexity; develop trusting relationships with customers to understand business and technical needs; drive technical discussions regarding incidents, trade-offs, and risk management; consult with partners ranging from developers to C-suite executives; proactively identify opportunities for customers to gain additional value from AWS; provide detailed reviews of service disruptions and metrics; solve problems across different customers migrating workloads to the cloud
Seniority
Senior, hands-on IC