Technical Account Manager, APJC Enterprise Support
Core
Primary technical advisor and 'voice of the customer' for enterprise clients, guiding cloud adoption, operational readiness, and Generative AI/ML architecture on AWS.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success outcomes via strategic technical guidance, operational optimization, and rapid issue resolution for enterprise workloads.
Domain
Cloud Infrastructure, Generative AI, AI/ML, Distributed Systems
Deliverable
client delivery
Required skills
Troubleshooting distributed systems (compute/storage/networking/databases/DevOps/big data/security), Strategic technical guidance, Architecture planning, Performance analysis, Stakeholder management, Incident management
Preferred skills
AWS services expertise, Internal enterprise or external customer-facing technical leadership
Technologies
AWS (Bedrock, SageMaker, Compute, Storage, Database, Big Data, Networking, Serverless, Security), GPU infrastructure
Responsibilities
Act as single point of contact for Enterprise Support customers, Provide strategic technical guidance across cloud adoption lifecycle, Make recommendations on AWS offerings for customer strategy, Complete analysis and present periodic operational performance reviews, Provide detailed reviews of service disruptions and prelaunch planning, Champion customer requirements within AWS, Participate in customer meetings and maintain engagement cadence, Leverage resolution tools for rapid issue resolution, Work directly with AWS service engineers for issue resolution, Collaborate with internal teams for holistic support, Available for non-business hours support for urgent issues
Seniority
Senior, hands-on IC