Technical Account Manager, CMHK Enterprise Support
Core
Serve as the primary technical advisor and 'voice of the customer' for enterprise clients, guiding them on cloud adoption, operational readiness, and best practices for AI/ML workloads.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success outcomes through strategic technical guidance, operational optimization, and rapid issue resolution for AWS services.
Domain
Cloud computing, Generative AI, AI/ML, Enterprise IT Support
Deliverable
client delivery
Required skills
Troubleshooting distributed systems (compute/storage/networking/databases/DevOps/big data/security), Strategic technical guidance, Customer relationship management, Performance analysis, Cross-functional collaboration, Incident management
Preferred skills
AWS services experience, Technical lead experience in enterprise environments
Technologies
AWS (Bedrock, SageMaker), Cloud infrastructure, AI/ML platforms
Responsibilities
Act as a single point of contact for Enterprise Support customers, Provide strategic technical guidance across the full cloud adoption lifecycle, Make recommendations on how new AWS offerings fit into customer strategy, Complete analysis and present periodic reviews of operational performance, Provide detailed reviews of service disruptions and metrics, Champion and advocate for customer requirements within AWS, Participate in customer meetings and maintain regular engagement cadence, Work directly with AWS service engineers to ensure customer issues are resolved expediently, Available for non-business hours support to handle urgent issues and critical events