Technical Account Manager, CMHK Enterprise Support
Core
Primary technical advisor and 'voice of the customer' for enterprise clients, guiding them on cloud adoption, operational readiness, and best practices for AI/ML and Generative AI workloads.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success outcomes, operational stability, and strategic adoption of AWS services including GenAI and AI/ML.
Domain
Cloud computing, Generative AI, AI/ML, Enterprise IT
Deliverable
client delivery
Required skills
distributed systems troubleshooting, cloud architecture guidance, operational performance analysis, stakeholder management, incident management, cross-functional collaboration
Preferred skills
AWS services expertise, internal enterprise technical leadership, Agentic AI knowledge, GPU infrastructure experience
Technologies
AWS (Bedrock, SageMaker), GPU infrastructure, distributed systems
Responsibilities
Act as a single point of contact for Enterprise Support customers, Provide strategic technical guidance across the full cloud adoption lifecycle, Make recommendations on how new AWS offerings fit into customer strategy, Complete analysis and present periodic reviews of operational performance, Provide detailed reviews of service disruptions and metrics, Champion and advocate for customer requirements within AWS, Participate in customer meetings and maintain regular engagement cadence, Work directly with AWS service engineers to ensure customer issues are resolved expediently, Available for non-business hours support to handle urgent issues and critical events