Technical Account Manager, Enterprise Support
Core
Serve as the primary technical advisor and 'voice of the customer' for enterprise clients, guiding them on AWS services, Generative AI, and cloud architecture throughout the adoption lifecycle.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success strategies, operational performance reviews, and proactive architectural guidance for enterprise accounts.
Domain
Cloud computing, Generative AI, Enterprise IT
Deliverable
client delivery
Required skills
Technical engineering expertise, distributed systems troubleshooting, cloud architecture design, operational performance analysis, stakeholder advocacy, crisis management
Preferred skills
AWS services experience, prior technical lead role in enterprise or customer-facing environments
Technologies
AWS (Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, Applications), Generative AI
Responsibilities
Act as a single point of contact for enterprise support customers; Make recommendations on how new AWS offerings fit into company strategy and architecture; Complete analysis and present periodic reviews of operational performance; Provide detailed reviews of service disruptions and metrics; Champion and advocate for customer requirements within AWS; Participate in customer requested meetings (onsite or via phone); Work directly with AWS engineers to expedite issue resolution; Available in non-business hours to handle urgent issues