Technical Account Manager - USA
Core
Post-sales account management for enterprise data infrastructure and AI platforms, ensuring customer success, adoption, and operational stability.
Role type
Senior Technical Account Manager (Customer Success)
Builds
Enterprise data management software for AI training and inference, deployed across data center, edge, and cloud.
Domain
Enterprise IT infrastructure, storage, networking, and AI data platforms.
Deliverable
client delivery
Required skills
Enterprise IT infrastructure knowledge, Linux system administration, network configuration and troubleshooting, storage management, S3 protocols, high-performance computing, technical communication, account management, bug/feature request management. (via careerplan.io/jobs/43-001-04-33F-19-207-technical-account-manager-usa)
Preferred skills
Storage expertise, S3 experience, high-performance computing experience.
Responsibilities
Manage customer installations, upgrades, and expansions; coordinate customer review meetings; advocate for customer use cases and feature requests; resolve technical support escalations; ensure product adoption and usage; balance KPIs and SLAs with customer satisfaction.
Seniority
Senior, hands-on IC with leadership of a pod.
