Team Manager, Account Management, SME & Growth
Core
Lead a team of Account Managers to drive revenue growth, retention, and expansion for high-value enterprise customers in the financial technology sector.
Role type
Manager, Account Management (Player-Coach)
Builds
Revenue growth, customer retention, and strategic account expansion for global commerce infrastructure
Domain
Fintech / Global Payments / B2B SaaS
Required skills
Team leadership and coaching, commercial strategy and execution, stakeholder management, data-driven portfolio analysis, revenue forecasting, cross-functional partnership (via careerplan.io/jobs/3ad82eb0-6a2b-4a36-9cdd-8981bbbb3906-team-manager-account-management-sme-growth-at-airwallex)
Preferred skills
Experience in payments, FX, card issuing, treasury, or financial platforms, B2B software sales experience
Technologies
CRM tools, financial data platforms, collaboration software
Responsibilities
Lead, coach, and develop a high-performing team of Account Managers; Own commercial outcomes including cross-sell, upsell, and retention; Define and execute account management strategy; Act as executive sponsor for strategic customers; Lead structured portfolio reviews and WBRs; Partner cross-functionally to resolve issues and improve processes; Own portfolio forecasting and reporting
Seniority
Manager, hands-on leadership