Senior Customer Success Manager
Core
Senior Customer Success Manager owning full relationships for a portfolio of largest US enterprise accounts, guiding them from onboarding through renewal and growth while embedding with engineers and executives.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Cloud resilience and disaster recovery platform using Infrastructure-as-Code
Domain
Cybersecurity / Cloud Infrastructure / Disaster Recovery
Deliverable
client delivery
Required skills
Strategic account management, technical account management, stakeholder engagement (CISO/CTO), onboarding leadership, business review facilitation, CRM management, commercial relationship ownership, technical troubleshooting, cross-functional collaboration, executive presentation
Preferred skills
Disaster recovery expertise, business continuity knowledge, compliance frameworks (SOC 2, ISO, DORA, NIS2)
Technologies
Terraform, AWS, Azure, GCP, CI/CD pipelines, Git
Responsibilities
Build multi-threaded relationships with engineers and executives; lead structured onboarding and business reviews; engage economic buyers (CISOs, CTOs); maintain strategic account plans; act as voice of the customer internally; drive retention, expansion, and renewal performance; resolve technical questions and escalate when needed. (via careerplan.io/jobs/39-000-80-37D-senior-customer-success-manager-at-firefly)
Seniority
Senior, hands-on IC
