Senior Customer Success Manager

United Kingdom🌐 Remote💼 Full-time💰 $73,000–$73,000🗓 2026-09-30 → 2026-10-07

Core

Strategically manage a portfolio of complex enterprise customers to drive value realization, revenue retention, and expansion outcomes while acting as a trusted security advisor.

Role type

Senior Customer Success Manager (Enterprise)

Builds

1Password Unified Access Management and enterprise password management solutions for Fortune 100 and AI companies

Domain

Cybersecurity / Identity and Access Management (IAM)

Required skills

executive stakeholder management, commercial acumen, renewal negotiation, strategic success planning, AI-assisted workflow design, Gainsight, Salesforce

Preferred skills

cybersecurity background, IAM expertise, former 1Power user, mentorship

Technologies

Gainsight, Salesforce, 1Password suite (via careerplan.io/jobs/6f6fe22f-1478-426d-a6d7-3a437083092b-senior-customer-success-manager-at-1password)

Responsibilities

Manage complex account portfolios independently, conduct executive business reviews, drive adoption and value realization, lead revenue retention and expansion, design AI-assisted workflows, mentor junior CSMs

Seniority

Senior, hands-on IC with commercial autonomy

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000