Hybrid Associate Customer Success Representative
Core
Drive agronomist and grower adoption, retention, renewals, and expansion for an assigned customer portfolio of an AI-powered crop intelligence platform.
Role type
Associate Customer Success Representative
Builds
Taranis Intelligence programs (leaf-level insights and data-driven recommendations)
Domain
Agriculture / AgTech
Deliverable
production ML models
Required skills
agricultural retail experience, agronomic knowledge, customer relationship management, independent execution, proactive communication, resourcefulness, results orientation, flexibility for travel (via careerplan.io/jobs/34-003-A6-D66-hybrid-associate-customer-success-representative-at-taranis)
Preferred skills
precision agriculture experience, familiarity with digital agronomy tools, Salesforce proficiency
Responsibilities
Partner with Regional Account Managers to drive adoption and ROI; serve as day-to-day operational contact; drive pre-season onboarding; maintain high-touch engagement; monitor account health; deliver ROI reviews; identify upsell opportunities; conduct trainings; resolve customer issues; maintain CRM records.
Seniority
Associate, individual contributor
