Customer Success Manager, SMB
Core
SMB Customer Success Manager driving activation, retention, and growth for construction, engineering, manufacturing, and energy customers using Sitemate's AI and workflow software.
Role type
SMB Customer Success Manager
Builds
Sitemate platforms (Dashpivot, Gearbelt, App, Flowsite) and AI agent (Storm) for field teams in heavy industries
Domain
Construction, Engineering, Manufacturing, Energy
Deliverable
production ML models
Required skills
Customer relationship building, onboarding and activation, workflow prescription, adoption enablement, account health monitoring, churn risk mitigation, growth opportunity identification, product feedback synthesis (via careerplan.io/jobs/001bbb62-f14d-4082-aa45-2a7dc0c24eb1-customer-success-manager-smb-at-sitemate)
Preferred skills
Experience in hospitality, retail, admin, operations, or support; ability to learn fast in a high-velocity environment; comfort with complex, practical field environments
Technologies
Salesforce, Loom, Sitemate App, Dashpivot, Gearbelt, Flowsite, Storm AI agent
Responsibilities
Own portfolio of SMB customers as main post-sale contact; run onboarding and activation to ensure first wins; prescribe best-practice workflows for operational use cases; drive adoption through proactive check-ins and education; monitor account health and take action to prevent churn; identify growth opportunities for expansion; act as internal voice of the customer to inform product priorities
Seniority
Early career, hands-on IC