Engagement Manager
Core
Drive adoption, onboarding, and growth for top law firms and corporates using an AI-native legal workspace.
Role type
Senior Engagement Manager (Customer Success)
Builds
Customer adoption programs, onboarding workflows, and expansion initiatives for enterprise legal clients.
Domain
Legal Tech / B2B SaaS
Required skills
Customer Success management, account management, onboarding leadership, strategic advisory, churn reduction, expansion strategy, project management, data-driven decision making
Preferred skills
Experience in regulated industries, hunter mentality, playbook building, multithreading
Technologies
AI-native legal workspace, customer health metrics platforms
Responsibilities
Own global adoption for a small account book of major law firms and corporates; Lead onboarding and implementation alongside Legal Engineers; Proactively drive product adoption through structured enablement and success plans; Act as a strategic advisor to uncover use cases and maximize value; Identify and lead expansion opportunities; Monitor customer health metrics to reduce churn; Collaborate with Product and Engineering to translate feedback into insights; Help build and refine the Customer Success playbook.
Seniority
Senior, hands-on IC