Account Manager UK
Core
Manage existing customer accounts for an AI phone agent platform, driving expansion revenue through upsells, renewals, and use-case expansion while ensuring customer success and onboarding.
Role type
Account Manager (B2B SaaS)
Builds
AI phone assistant product for SMBs
Domain
AI / Telecommunications / SMB
Deliverable
production ML models | product features
Required skills
B2B SaaS sales, account management, upselling, renewals, expansion revenue, product understanding, AI literacy, CRM management, revenue forecasting
Preferred skills
Startup/scale-up experience, native-level English
Technologies
CRM systems
Responsibilities
Conduct review, discovery, and upsell conversations with existing customers; analyze usage to demonstrate AI automation impact; own expansion revenue quotas; ensure successful onboarding and product adoption; collaborate with Customer Success, Product, and Marketing teams; maintain clean CRM data and reliable forecasts.
Seniority
Individual Contributor