Enterprise Customer Success Manager
Core
Guide enterprise clients and law firms through the adoption and integration of Harvey's agentic AI platform to maximize value and ROI.
Role type
Enterprise Customer Success Manager (SaaS)
Builds
Enterprise-grade AI platform for legal and professional services
Domain
Legal technology / AI / Professional services
Deliverable
production ML models | product features
Required skills
Enterprise SaaS experience, legal industry background, large-scale technology project management, strategic implementation, stakeholder influence, KPI-driven strategy
Preferred skills
Management consulting background, thought partnership, user enablement, advocacy building
Technologies
LLMs, agentic AI
Responsibilities
Lead integration of Harvey into client workflows, enable end users to adopt the platform daily, serve as primary consultative contact, manage adoption and utilization metrics, drive user engagement and advocacy, monitor customer health for renewal/expansion, relay client feedback to product teams
Seniority
Mid-Senior, hands-on IC