Customer Relations Manager:in (m/w/d)
Core
Retain and support existing customers via phone, email, and ticket systems to improve satisfaction and loyalty.
Role type
Customer Success Manager
Builds
Customer retention and onboarding processes for SISTRIX SEO software
Domain
Internet marketing / SEO
Required skills
Customer success experience, account management, solution-oriented thinking, structured work style, technical interest in SEO and AI-first approaches
Preferred skills
Additional European languages
Technologies
SISTRIX software (via careerplan.io/jobs/2782582-customer-relations-managerin-mwd-at-sistrix-gmbh)
Responsibilities
Manage existing customer relationships via phone, email, or ticket; guide customers through software onboarding and answer usage questions; create offers and help customers maximize SISTRIX potential; act as a communication bridge between customers and the company; identify customer needs and propose optimization ideas.
Seniority
Mid-level, hands-on IC