Junior Customer Programs Manager DACH
Core
Design and execute scalable customer engagement programs to drive adoption, growth, and retention for SMB and low-touch customers.
Role type
Junior Customer Programs Manager
Builds
Scalable 1-to-many engagement initiatives (webinars, email campaigns, training) for mid-market customers
Domain
Cybersecurity / Human Risk Management / SaaS
Deliverable
product features
Required skills
Data analysis, process improvement, campaign management, stakeholder partnership, product demonstration, data hygiene
Preferred skills
Project management, German language proficiency
Technologies
Salesforce, Highspot, Planhat, AI tools
Responsibilities
Monitor customer health and launch scaled campaigns to boost upsells and retention; Analyze data to identify challenges and suggest process improvements; Create and iterate 1-to-many engagement strategies; Partner with CSMs, AEs, Product, and Marketing; Build processes to maintain customer health using internal dashboards; Ensure data hygiene in internal CS tools
Seniority
Junior, hands-on IC
