Junior Customer Programs Manager DACH (m/w/d)
Core
Develop and execute scalable customer engagement programs for SMB and low-touch accounts to drive product adoption, retention, and upsells.
Role type
Junior Customer Programs Manager
Builds
Scalable customer success strategies, engagement campaigns, and operational processes for the Mid-Market segment.
Domain
Cybersecurity / Human Risk Management / SaaS
Deliverable
product features
Required skills
Customer success experience, data analysis, campaign management, process optimization, stakeholder collaboration, presentation skills
Preferred skills
Project management certifications, Dutch language proficiency
Technologies
Salesforce, Highspot, Planhat, AI tools
Responsibilities
Monitor customer health scores and launch campaigns to increase upsells and retention; Analyze data to identify challenges and propose process improvements; Create and manage 1:Many programs like webinars and email campaigns; Collaborate with CSMs, AEs, and product teams to enhance customer experiences; Build scalable processes for customer satisfaction using internal dashboards; Act as an operational champion for data hygiene in CS tools.
Seniority
Junior, hands-on IC
